HotelManager’s personalized hotel app incorporates IDMobile technology, a new functionality that streamlines customer identification during check-in
As part of their effort to expand and update the services that tourism institutions using their app can offer to travelers, ICAR and HotelManager have joined forces to incorporate an express mobile check-in module to the app for hotels.
Using the hotel’s app, the customer can scan their ID document whenever and wherever they want before arriving at the hotel, with all the conveniences this suggests. In addition to avoiding long lines at check-in, this solution improves the customer’s welcome experience, which, of course, reflects on the hotel’s image.
This technology, designed by ICAR, is intuitive and easy to use. It only takes a few seconds for the customer to scan their ID or passport using the hotel’s app on their smartphone and the data is sent to the hotel’s property management software. It’s that simple.
Anyone who works at the front desk or reception area of a hotel is well aware of how tedious it can be to manually enter customers’ data when filling out their records.
Although many hotels have an ID and passport scanner, which saves some time, these solutions do not include the added value that express check-in offers to guests.
Vacation rentals and other types of accommodations without reception desks, or with limited check-in hours, will see the many advantages to this functionality on the app, as it simplifies data collection when reserving a room, preparing for the trip, and billing afterwards.